What your customer sees: the invoice page

When you send an invoice, your customer gets a link to a simple web page. They don’t need an account or a password — the link itself is all they need.

What’s on the page

The invoice page shows:

• Your brand header — your business name, logo, and address at the top.
• The invoice details — the invoice number, who it’s for, when it was sent, and the due date.
• Line items — each thing you charged for and its amount.
• Totals — subtotal, any discount, tax, and the total due.
• Payment terms — if you set default terms, they show here (see Configure billing and payments settings).

The status block

Near the bottom, the page shows a message that matches the invoice’s status:

• Awaiting payment — for an unpaid invoice.
• Paid — a thank-you and the payment date once it’s paid.
• Voided — a note asking the customer to contact you.
• Refunded — the refund details (this comes with card payments later).

When they first open it

The first time your customer opens the link, the invoice quietly moves from Sent to Viewed on your end, so you know they’ve seen it. Opening it again later doesn’t change anything.

Paying today

Card payments aren’t turned on yet. So on an unpaid invoice, instead of a pay button, your customer sees a short note that you’ll follow up with payment instructions, along with a Download PDF button.

For now, that means you collect payment your usual way (cash, check, etc.) and record it yourself — see Track payments and manage invoices. Online card payments are coming with Stripe.

Downloading a PDF or receipt

Your customer can tap Download PDF to save a copy of the invoice. Once it’s paid, that download becomes a receipt. It’s the same branded document you can download from your side.