Terms of Service

Last updated: July 20, 2026

These Terms of Service (the “Terms”) are a binding agreement between you and North Peak Labs, Inc. (“North Peak Labs,” the “Company,” “we,” “us,” or “our”) and govern your access to and use of QuoFlow. Please read them carefully.

By creating an account, clicking to accept these Terms, or otherwise accessing or using the Service, you agree to be bound by these Terms and by our Privacy Policy, which is incorporated by reference. If you do not agree, do not access or use the Service. If you are entering into these Terms on behalf of a business, you represent that you have authority to bind that business, and “you” refers to that business.

1. Definitions

2. Eligibility

To use the Service, you must be at least 18 years old, located in the United States, and using the Service for business purposes. The Service is offered only in the United States and is not directed to users outside the United States. By using the Service, you represent that you meet these requirements and that the information you provide is accurate and current.

3. Accounts and Security

You must create an account to use most features. Account authentication is provided through Google Firebase Authentication. You are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify us promptly at support@quoflowhq.com of any unauthorized use. We are not liable for any loss arising from unauthorized use of your account.

4. License to Use the Service

Subject to these Terms and your payment of applicable fees, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use the Service for your internal business purposes. We reserve all rights not expressly granted. You may not sublicense, resell, or make the Service available to any third party except your own personnel and Customers in the ordinary course of using the Service.

5. Free Trial

We may offer a free trial (currently 14 days, no payment card required). At the end of the trial, continued use of paid features requires a paid subscription. We may change or discontinue trial offers at any time. Unless you subscribe, your access to paid features may end and associated data may be handled as described in our Privacy Policy.

6. Subscriptions, Fees, and Billing

Paid plans are billed on a recurring basis (monthly or annually) at the rates shown at the time of purchase on our pricing page or order screen. By subscribing, you authorize us and our payment processor, Stripe, to charge your payment method for the applicable fees, including on automatic renewal.

7. Customer Payments

7.1 Payment Features — Overview

The Service may allow you to send invoices to, and collect payments from, your Customers (“Customer Payments”) through the Stripe payment platform. If you use Customer Payments, the terms in this Section 7 apply in addition to all other provisions of these Terms.

7.2 Stripe Connect — Your Account

To use Customer Payments, you must create and maintain a Stripe Express connected account (“Stripe Account”) through QuoFlow's Stripe Connect integration. By connecting a Stripe Account:

7.3 Merchant of Record; QuoFlow's Role

When you collect a Customer Payment through the Service:

7.4 Your Responsibilities

You are solely responsible for:

7.5 Payment Processing Fees

QuoFlow does not charge you any markup, platform fee, or application fee on Customer Payments. You pay Stripe's standard processing fees directly to Stripe. These fees are set by Stripe, are subject to change by Stripe, and are governed by your Stripe Connected Account Agreement. For current rates — including online card, in-person, ACH, international card, currency conversion, and dispute fees — see stripe.com/pricing.

Stripe's fee schedule is controlled by Stripe and may change at any time. QuoFlow will make commercially reasonable efforts to notify you of material changes to Stripe's fees that directly affect Customer Payments, but QuoFlow assumes no liability for any such changes.

7.6 Payout Schedule and Terms

Funds collected from your Customers are held in your Stripe Account and paid out to your linked bank account on Stripe's standard payout schedule, provided at no additional charge. Stripe may also offer optional Instant Payouts on demand for an additional fee charged by Stripe; Instant Payouts are opt-in and subject to Stripe's eligibility requirements. Current payout options and fees are available at stripe.com/pricing.

Payout schedules are managed by Stripe and may vary based on your account history, risk profile, and Stripe's policies. New accounts may be subject to extended payout delays during an initial review period. QuoFlow has no control over and assumes no liability for Stripe's payout timing decisions.

7.7 Refunds and Chargebacks

7.8 Taxes

QuoFlow does not calculate, collect, or remit sales tax, VAT, GST, or any other transaction taxes on your behalf. You are solely responsible for determining the applicable taxes on your services, collecting them from your Customers where required, and remitting them to the appropriate taxing authorities.

7.9 Prohibited Uses

You may not use Customer Payments to collect payment for:

Violation of this Section 7.9 may result in immediate suspension of your access to Customer Payments and may be reported to Stripe.

7.10 Suspension of Payment Features

QuoFlow reserves the right to suspend or disable your access to Customer Payments at any time, without prior notice, if:

7.11 Limitation of Liability for Payment Features

To the fullest extent permitted by applicable law, QuoFlow's liability with respect to Customer Payments is subject to the aggregate cap and exclusions set forth in Section 16 (Limitation of Liability) of these Terms. Without limiting the foregoing:

8. Your Content and Customer Data

As between you and us, you own Your Content. You grant us a worldwide, non-exclusive, royalty-free license to host, store, process, transmit, and display Your Content solely to provide, secure, and improve the Service and as otherwise permitted by our Privacy Policy.

You are responsible for Your Content and for the information you collect about your Customers. You represent that you have the necessary rights and permissions to submit it and to authorize us to process it, and that doing so does not violate any law or any third party's rights. With respect to your Customers' personal information, you act as the controller and we act as your service provider/processor, as described in the Privacy Policy. You are responsible for providing any notices to, and obtaining any consents from, your Customers that the law requires.

9. We Are Not a Party to Your Customer Relationships

QuoFlow is a tool that helps you run your business. We are not a party to any agreement, quote, invoice, transaction, or dispute between you and your Customers, and we do not perform, guarantee, insure, or supervise the services you provide. You are solely responsible for your work, your communications, your quotes and pricing, your legal and licensing obligations, and your relationships with your Customers. Any dispute between you and a Customer is solely between the two of you.

10. Acceptable Use

You agree not to, and not to permit anyone to:

You are responsible for ensuring your messaging to Customers complies with applicable communications laws (for example, those governing email and text messaging).

11. Third-Party Services

The Service relies on and integrates with third-party services (including Stripe, Google, and Twilio). Your use of those services may be subject to their own terms and privacy policies. We are not responsible for third-party services, and their availability and performance are outside our control.

12. Intellectual Property and Feedback

The Service, including all software, design, text, graphics, and the QuoFlow name and logos, is owned by us or our licensors and is protected by intellectual property laws. Except for the limited license granted to you, these Terms do not transfer any rights to you. If you send us ideas, suggestions, or feedback, you grant us a perpetual, irrevocable, royalty-free license to use them without restriction or obligation to you.

13. Privacy

Our collection and use of information is described in our Privacy Policy. By using the Service, you acknowledge that information will be handled as described there.

14. Term, Suspension, and Termination

These Terms apply while you use the Service. You may stop using the Service and close your account at any time. We may suspend or terminate your access, with or without notice, if you breach these Terms, fail to pay fees, create risk or legal exposure for us, or if we discontinue the Service.

Upon termination, your right to use the Service ends. You are responsible for exporting Your Content before termination where the Service provides that ability. After termination, we will retain, delete, or de-identify data as described in our Privacy Policy. Sections that by their nature should survive termination (including ownership, confidentiality, disclaimers, limitation of liability, indemnification, and dispute resolution) will survive.

15. Disclaimers

The Service is provided on an “as is” and “as available” basis. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or secure, or that any quote, calculation, estimate, or output will be accurate or suitable for your purposes. You are responsible for reviewing the Service's output before relying on it.

16. Limitation of Liability

16.1 Exclusion of Consequential and Other Damages

To the fullest extent permitted by applicable law, in no event will either party or its affiliates, licensors, service providers, employees, agents, officers, or directors be liable for any:

arising out of or in connection with these Terms or the use of, or inability to use, the Service, regardless of the cause of action or the theory of liability (including contract, tort, negligence, strict liability, or otherwise), and even if that party has been advised of the possibility of such damages, and even if a remedy set forth herein has failed of its essential purpose.

16.2 Aggregate Liability Cap

To the fullest extent permitted by applicable law, each party's maximum aggregate liability to the other party for all claims arising out of or relating to these Terms — whether in contract, tort (including negligence or gross negligence), strict liability, statute, or any other legal or equitable theory — shall not exceed the total fees actually paid or payable by you to QuoFlow under these Terms during the twelve (12) calendar months immediately preceding the event or first occurrence giving rise to the claim.

If you have been using the Service for fewer than twelve (12) months at the time a claim arises, the cap shall be calculated based on the average monthly fees paid multiplied by twelve (12). In no event shall QuoFlow's aggregate liability to you under these Terms be less than fifty dollars (US $50.00).

16.3 Carve-Outs (Cap and Exclusions Do Not Apply)

Notwithstanding anything to the contrary in Sections 16.1 and 16.2, the limitations and exclusions of liability set forth above shall not apply to, and each party remains fully liable (without cap) for, losses arising from:

16.4 Essential Basis of Bargain

The parties acknowledge that the limitations of liability in this Section 16 reflect a reasonable allocation of risk between the parties and are an essential element of the basis of the bargain between them. Without these limitations, QuoFlow would not have entered into these Terms or would have charged substantially higher fees. QuoFlow's pricing reflects this allocation of risk.

16.5 State Law Savings Clause

Some jurisdictions do not allow the exclusion of implied warranties or the limitation or exclusion of incidental or consequential damages. To the extent that applicable law does not permit the exclusions and limitations set forth in this Section 16, such exclusions and limitations will apply to the maximum extent permitted by applicable law, and the remaining provisions of these Terms will remain in full force and effect.

16.6 Third-Party Services and Payment Processing

The Service integrates with third-party payment processors, including Stripe, Inc. Payment processing is performed by Stripe pursuant to Stripe's own terms of service and privacy policy. QuoFlow does not accept any liability for the acts or omissions of third-party payment processors, and any disputes relating to payment processing should be directed to the applicable third-party provider. QuoFlow's liability for any loss arising from a third-party payment processing failure shall be subject to the aggregate cap set forth in Section 16.2.

17. Indemnification

You agree to indemnify, defend, and hold harmless North Peak Labs, Inc. and its officers, directors, employees, and agents from and against any claims, liabilities, damages, losses, and expenses (including reasonable legal fees) arising out of or related to: (a) Your Content or your Customers' data; (b) your use of the Service; (c) your services, products, quotes, invoices, or dealings with your Customers; or (d) your violation of these Terms or any law or third-party rights.

18. Confidentiality

“Confidential Information” means non-public information disclosed by one party (the “Disclosing Party”) to the other (the “Receiving Party”) in connection with these Terms that is designated as confidential or that a reasonable person would understand to be confidential given its nature and the circumstances of disclosure. Confidential Information includes, without limitation, non-public business, product, pricing, and technical information; the non-public features and performance of the Service; and Your Content. Personal information is also governed by our Privacy Policy.

Confidential Information does not include information that the Receiving Party can show: (a) is or becomes publicly available through no fault of the Receiving Party; (b) was rightfully known to it without a duty of confidentiality before disclosure; (c) is rightfully obtained from a third party without restriction; or (d) is independently developed without use of or reference to the Disclosing Party's Confidential Information.

The Receiving Party will: (a) use the Disclosing Party's Confidential Information only as necessary to exercise its rights and perform its obligations under these Terms; (b) not disclose it to any third party except to its employees, contractors, and advisors who need to know it and are bound by confidentiality obligations at least as protective as these; and (c) protect it using at least the same degree of care it uses to protect its own confidential information, and in no event less than a reasonable degree of care.

The Receiving Party may disclose Confidential Information to the extent required by law or legal process, provided that, where legally permitted, it gives the Disclosing Party prompt notice and reasonable cooperation to seek protective treatment. Upon the Disclosing Party's written request or on termination, the Receiving Party will return or destroy the Disclosing Party's Confidential Information, except for copies retained as required by law or routine backup procedures, which remain subject to these confidentiality obligations.

19. Governing Law

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-laws rules, and subject to Section 20.

20. Dispute Resolution

In the interest of resolving disputes efficiently, and except as described below, you and QuoFlow agree that all disputes arising in connection with these Terms will be resolved by binding, individual arbitration administered by the American Arbitration Association (AAA) under its Commercial Arbitration Rules. Before commencing arbitration, the party seeking relief must first send written notice of the dispute to the other party. The parties will then have thirty (30) days to attempt informal resolution in good faith. If unresolved, either party may commence arbitration. You and QuoFlow each waive any right to a jury trial and to participate in any class, collective, or representative action. Notwithstanding the foregoing, either party may (i) bring an individual claim in small claims court, or (ii) seek injunctive or other equitable relief in a court of competent jurisdiction to prevent actual or threatened infringement, misappropriation, or violation of intellectual property rights. All arbitration proceedings and awards shall be treated as confidential. These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law provisions. You may opt out of this arbitration agreement by sending written notice to support@quoflowhq.com within 30 days of first accepting these Terms.

21. Changes to the Service and Terms

We may modify or discontinue the Service, in whole or in part, at any time. We may also update these Terms. If we make material changes, we will provide notice (for example, by email to your account address or by posting on the Site). Material changes take effect 30 days after notice; other changes take effect when posted. Your continued use of the Service after changes take effect constitutes acceptance.

22. General

23. Contact Us

Questions about these Terms? Contact us at support@quoflowhq.com or by mail at:

North Peak Labs, Inc.
2810 North Church Street, Ste 88423
Wilmington, DE 19802
United States